Workplace Mediation

Get working relationships back on track

Don't let workplace conflict harm your organisation.

Our English-speaking mediation service can help you to resolve workplace disputes at an early and informal stage: saving you time and costs, minimising the need for formal processes, and improving overall employee engagement. The process focuses on giving parties a chance to say the as-yet-unsaid, and on moving forwards with an amicable future-focused agreement.

Delivered over one full day (either face-to-face or online), our workplace mediation service can be used for disputes involving two or three parties. We can also provide a team mediation service for larger groups, which span several days and may require multiple mediators.

Workplace mediation is used to address:

And benefits include:

How does it work?

1. Referring a case

You complete our referral form, which provides us with basic details about the case, including who is involved.

2. Before the mediation

Our experienced case manager liaises with you regarding the mediation venue and timings of the day.

3. Individual meetings

The mediator first meets with each party individually, finding out what they would like to bring to the mediation.

4. Joint meeting

The mediator brings all parties together for a comrpehensive discussion on what they would like to happen.

5. The agreement

The mediator writes up the agreement as a joint plan of action, decided on by the parties in good faith.

6. Feeding back

We send a Mediation Summary to the referrer of the case, feeding back what the parties are happy to share.

7. Follow-up

Our case managers follows up after six weeks to find out how the parties are getting on with the agreement.

Workplace mediation FAQs

Have a question about workplace mediation?

We've gathered together some of the most Frequently Asked Questions.

Does workplace mediation work?
The vast majority of our workplace mediation cases are successful, and parties generally appreciate the chance to address the address the issues in a controlled environment.

In addition, we have been doing this for over 23 years, and have learned the best way to resolve workplace disputes over the course of thousands of successful cases.
How long does it take?
For disputes involving two or three people, one full mediation day from 9:30-4:30 will suffice.

For issues involving whole groups or teams, multiple days and perhaps even multiple mediators will be required. Prices are available upon request.
Can workplace mediation be done online?
Yes, we are happy to deliver our workplace mediation service either on-site at your location or online over Zoom or Microsoft Teams.

The process works in exactly the same way and, in our experience, yields similar results and feedback.
Is mediation confidential?
Yes - we ask all parties involved to sign a Liability & Confidentiality Agreement on the day of the mediation, and strongly advise that everything said on the day doesn't leave the room.
Is it voluntary?
Parties cannot be made to take part in mediation, nor can they be made to remain in the room should they choose to attend.

In our experience, we find that it often hinders the mediation process if parties are coerced into taking part.
Does anything get fed back to the organisation?
As part of the mediation process, we do send a short Mediation Summary to the referrer of the case. At the very minimum, this states whether the case went ahead and whether an agreement was reached.

It is entirely up to the parties whether anything else is fed back (contents of the agreement, for example). Many participants do find it helpful that the referrer is informed of the outcome, however, so that they have support on their return to the workplace.

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Workplace mediation in action

This webinar, produced by UK Mediation, takes a deep dive into the workplace mediation process and includes clips from a simulated workplace case.

Watch the webinar