UK Mediation | Confident Conversations

Training

Confident Conversations

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Plan, manage, and conduct challenging conversations.

Most of us will, from time to time, need to hold a difficult conversation with a colleague, manager, or member of staff. Challenging topics for conversations can include performance issues, dismissal or redundancy, interpersonal clashes, unwanted criticism, or other aspects of someone’s conduct, including allegations of bullying or poor treatment.

Our Confident Conversations course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the conversation and ensuring that you can achieve your objective for the interaction.

At a glance...

1-day course
Face-to-face or online
For 6 to 12 delegates
Pre-course consultation
Delivered by expert trainers
Fully-customised materials

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0800 772 0778

Manage discussions around sensitive subjects
Listen well, respond appropriately, and provide feedback
Plan, structure, and conduct challenging conversations

Why train with us?

Tailored course materials

Prior to the training delivery, we carry out a detailed pre-course consultation in order to tailor all course materials, practical exercises, and case simulations to your requirements.

Trained by real mediators

Who better to teach you about mediation than an actual mediator? All of our trainers are also actively practising mediators with a wealth of experience to call upon.

ISO:9001 quality standard

We are the only mediation company to hold the ISO:9001 Quality Standard. You can be assured that all of our training courses are delivered in a quality-focused manner.

Lifetime post-course support

We don’t wash our hands of you after your training course. We are always available and happy to discuss how you can use your new-found conflict resolution skills.

About UK Mediation

About the course

This interactive one-day course will cover:

How to manage discussions around sensitive subjects
Switching an interaction from competition to collaboration
Listening well, responding appropriately, and giving and receiving constructive feedback
Planning, structuring, and successfully concluding challenging conversations

At the conclusion of the training day, you should be able to:

Manage discussions around sensitive subjects confidently and competently
Listen well, respond appropriately, and provide feedback to colleagues
Plan, structure, and conduct challenging conversations straight away
Know when certain types of situations need to be passed on to more experienced mediators

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Confident Conversations includes a combination of:

Custom-made video clips
Lecture and live input by the trainer and discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

What our learners say

"The trainer was so knowledgeable, experienced, and engaging. I feel genuinely more confident due to the participatory-style exercises and real-time feedback. Thank you!"