UK Mediation | Conflict Resolution Skills


Conflict Resolution Skills

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Resolve both your own and others' conflict more effectively.

Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.

Conflict Resolution Skills offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements, and is suitable for human resources practitioners, team leaders, complaints managers, trade union representatives and front line workers.

At a glance...

  • 1-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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  • View and manage conflict more positively

  • Learn to support others who are in conflict

  • Address your own conflicts with early and informal resolution

Why train with us?

Tailored course materials

Prior to the training delivery, we carry out a detailed pre-course consultation in order to tailor all course materials, practical exercises, and case simulations to your requirements.

Trained by real mediators

Who better to teach you about mediation than an actual mediator? All of our trainers are also actively practising mediators with a wealth of experience to call upon.

ISO:9001 quality standard

We are the only mediation company to hold the ISO:9001 Quality Standard. You can be assured that all of our training courses are delivered in a quality-focused manner.

Lifetime post-course support

We don’t wash our hands of you after your training course. We are always available and happy to discuss how you can use your new-found conflict resolution skills.

About UK Mediation

About the course

This interactive one-day course will cover:

At the conclusion of the training day, you should be able to:

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Conflict Resolution Skills includes a combination of:

What our learners say

"Thanks for this really transparent way of teaching. We were pushed gently to understand our responsibilities in a wonderful process."
Gwanael Posec Credit Agricole
"I found the whole course very useful and the knowledge I have gained can definitely be put into practice in the future. I found the videos and group discussions very insightful too."
Lauren Cottman Le Creuset UK
"All really useful stuff and very applicable to the role I am currently in. The course has increased my confidence and was very enjoyable as well. Thank you!"
Rebecca Stewart Scottish Fire & Rescue

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The Psychology of Conflict

Learn more about our approach to conflict resolution with this recent webinar, produced by our sister organisation, UK Mediation.

Watch the webinar