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Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
Conflict Resolution Skills offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements, and is suitable for human resources practitioners, team leaders, complaints managers, trade union representatives and front line workers.
1-day courseFace-to-face or onlineFor 6 to 12 delegatesPre-course consultationDelivered by expert trainersFully-customised materialsView and manage conflict more positively
Learn to support others who are in conflict
Address your own conflicts with early and informal resolution
Prior to the training delivery, we carry out a detailed pre-course consultation in order to tailor all course materials, practical exercises, and case simulations to your requirements.
Who better to teach you about mediation than an actual mediator? All of our trainers are also actively practising mediators with a wealth of experience to call upon.
We are the only mediation company to hold the ISO:9001 Quality Standard. You can be assured that all of our training courses are delivered in a quality-focused manner.
We don’t wash our hands of you after your training course. We are always available and happy to discuss how you can use your new-found conflict resolution skills.
This interactive one-day course will cover:
How to view and address conflict more effectively and confidently
The skills and techniques for resolving conflict between you and others
How to support other people who are in dispute to communicate more positively
When it is appropriate to refer people’s disputes on to other sources of help
At the conclusion of the training day, you should be able to:
View the resolution of conflict in a more positive way
Support colleagues through their own disagreements
Understand the importance of early and informal resolution of disputes
Understand when it is appropriate to refer cases on
Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.
Conflict Resolution Skills includes a combination of:
Custom-made video clips
Lecture and live input by the trainer and discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies
Want to find out more about our Conflict Resolution Skills course?
Complete this form and we will get back to you next working day!
Learn more about our approach to conflict resolution with this recent webinar, produced by our sister organisation, UK Mediation.
Watch the webinar
We’re a friendly bunch here at EU Mediation and we’re always happy to discuss your requirements.
admin@eumediation.netWe’re a friendly bunch here at EU Mediation and we’re always happy to discuss your situation and offer impartial advice.
admin@eumediation.net