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This one-day course serves as a great introduction to using mediation for workplace disputes. Delivered on-site or online, it gives delegates a clear understanding of what mediation is, how it is used, and what it can and can't do. The programme is suitable for all levels within an organisation and perfect for those who have no previous experience with conflict resolution.
Understanding Mediation is particularly well-suited to the needs of organisations who are interested in using mediation to resolve workplace conflict: either setting up an in-house service themselves, incorporating mediation into their processes, or enlisting the help of an external mediation service.
1-day courseFace-to-face or onlineFor 6 to 12 delegatesPre-course consultationDelivered by expert trainersFully-customised materialsLearn about the benefits of mediation
Gain some basic mediation skills
Know when to refer on to other sources
Prior to the training delivery, we carry out a detailed pre-course consultation in order to tailor all course materials, practical exercises, and case simulations to your requirements.
Who better to teach you about mediation than an actual mediator? All of our trainers are also actively practising mediators with a wealth of experience to call upon.
We are the only mediation company to hold the ISO:9001 Quality Standard. You can be assured that all of our training courses are delivered in a quality-focused manner.
We don’t wash our hands of you after your training course. We are always available and happy to discuss how you can use your new-found conflict resolution skills.
This one-day course gives you a lively introduction to the world of mediation for interpersonal disputes, including:
How conflict develops and at what stage you should consider using mediation
What sorts of situations should be mediated
How mediation differs from other approaches to resolving conflict
What happens at each stage of the mediation process
Key mediator skills at each stage and how a typical case proceeds in practice
What it is like to be in the mediator's shoes: mediating part of a case example
The aim of this one-day course is to show you how mediation works in practice, and how it can be successfully applied to an interpersonal dispute.
At the conclusion of the day, you should be able to:
Compare and contrast using mediation skills with other forms of dispute resolution
Understand the essential skills and qualities of an effective mediator
Know the steps and stages of the mediation model
Know when and how mediation would be the best remedy for a dispute
Appreciate how it feels to be in the mediator role
Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.
Understanding Mediation includes a combination of:
Custom-made video clips
Lecture and live input by the trainer and discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies
Want to find out more about our Understanding Mediation course?
Complete this form and we will get back to you next working day!
Learn more about our approach to conflict resolution with this recent webinar, produced by our sister organisation, UK Mediation.
Watch the webinar
We’re a friendly bunch here at EU Mediation and we’re always happy to discuss your requirements.
admin@eumediation.netWe’re a friendly bunch here at EU Mediation and we’re always happy to discuss your situation and offer impartial advice.
admin@eumediation.net