UK Mediation | Understanding Mediation


Understanding Mediation

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Get started on a different approach to resolving workplace disputes.

This one-day course serves as a great introduction to using mediation for workplace disputes. Delivered on-site or online, it gives delegates a clear understanding of what mediation is, how it is used, and what it can and can't do. The programme is suitable for all levels within an organisation and perfect for those who have no previous experience with conflict resolution.

Understanding Mediation is particularly well-suited to the needs of organisations who are interested in using mediation to resolve workplace conflict: either setting up an in-house service themselves, incorporating mediation into their processes, or enlisting the help of an external mediation service.

At a glance...

  • 1-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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  • Learn about the benefits of mediation

  • Gain some basic mediation skills

  • Know when to refer on to other sources

Why train with us?

Tailored course materials

Prior to the training delivery, we carry out a detailed pre-course consultation in order to tailor all course materials, practical exercises, and case simulations to your requirements.

Trained by real mediators

Who better to teach you about mediation than an actual mediator? All of our trainers are also actively practising mediators with a wealth of experience to call upon.

ISO:9001 quality standard

We are the only mediation company to hold the ISO:9001 Quality Standard. You can be assured that all of our training courses are delivered in a quality-focused manner.

Lifetime post-course support

We don’t wash our hands of you after your training course. We are always available and happy to discuss how you can use your new-found conflict resolution skills.

About UK Mediation

About the course

This one-day course gives you a lively introduction to the world of mediation for interpersonal disputes, including:

The aim of this one-day course is to show you how mediation works in practice, and how it can be successfully applied to an interpersonal dispute.

At the conclusion of the day, you should be able to:

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Understanding Mediation includes a combination of:

What our learners say

"The course provided great support with real-time constructive feedback. The trainers were flexible, supportive and knowledgeable, and thoroughly encouraged group participation. Thank you!"
Joanne Budden Marie Stopes International
"The trainer was extremely knowledgeable who used some very effective teaching methods to enable our learning. Very consistent and support was available if needed."
Rabea Soofi Organisation for Security and Cooperation in Europe (OSCE)
"Everything was clearly explained and presented. Very enjoyable!"
Mel Priestley BMW

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The Psychology of Conflict

Learn more about our approach to conflict resolution with this recent webinar, produced by our sister organisation, UK Mediation.

Watch the webinar