UK Mediation | Workplace Mediation Skills


Workplace Mediation Skills

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Use mediation skills to resolve workplace disputes.

This two-day course, delivered on-site or online, equips delegates with the skills required to practice facilitated conversations in the workplace. It combines a small amount of theory with plenty of practice, and builds up your delegates' confidence and competence as dispute resolvers.

The programme is especially popular with those wishing to incorporate structured mediation skills into their existing roles, in particular those who do not require a formal mediation qualification.

Using the same step-by-step model as mediators, Workplace Mediation Skills teaches delegates to resolve a wide variety of workplace disputes. This includes personality clashes, miscommunications, grievance-type issues, and instances of bullying and harassment.

At a glance...

  • 2-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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  • Learn how to resolve workplace disputes

  • Gain key mediation skills and tools

  • Build mediation skills into your professional role

Why train with EU Mediation?

Tailored course materials

Prior to the training delivery, we carry out a detailed pre-course consultation in order to tailor all course materials, practical exercises, and case simulations to your requirements.

Trained by real mediators

Who better to teach you about mediation than an actual mediator? All of our trainers are also actively practising mediators with a wealth of experience to call upon.

ISO:9001 quality standard

We are the only mediation company to hold the ISO:9001 Quality Standard. You can be assured that all of our training courses are delivered in a quality-focused manner.

Lifetime post-course support

We don’t wash our hands of you after your training course. We are always available and happy to discuss how you can use your new-found conflict resolution skills.

About EU Mediation

About the course

This two-day course covers everything you need to be able to facilitate productive conversations between work colleagues, including:

At the conclusion of the two days, you should be able to:

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Workplace Mediation Skills includes a combination of:

What our learners say

"The training was very well prepared and tailored for our needs. This trainer was excellent in leading the group through the course."
Joanna Glab European Centre for Disease Control and Prevention
"A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances. I particularly enjoyed the thorough walkthrough of each stage of the mediation process, as well as the handy take-away materials."
Daniel Poynter Ralph Lauren Retail
"The trainer was very experienced and had a great knowledge of mediation. Their input in the sessions was very helpful and of great value."
Patricia Maes Innovative Medicines Initiative

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The Psychology of Conflict

Learn more about our approach to conflict resolution with this recent webinar, produced by our sister organisation, UK Mediation.

Watch the webinar